Downing Coffee
3 weeks ago
Worst coffee experience ever. The employees are extremely rude and the owner just stairs daggers at you. My coffee simply tasted like hot milk. Burnt hot milk, that is. When I mentioned it, she said she couldn’t return it because it had already been made and she can’t resell it and can’t refund it. I have never heard of that excuse before. I would certainly hope they would not resell food or drink that has been partially eaten and returned. That’s part of the cost of doing business. If you sell disgusting food or drinks, you should expect some of them to get returned. Other people simply don’t care or are too embarrassed to return it. So you’re out $.50 for the cost of your cup, milk, and over roasted beans. Big deal. The owner was behind her just staring at me. Great job and great customer service, owner. Apparently you literally don’t care if you have repeat customers or one star google reviews. I should’ve read the reviews before I came in because all of the ones that reviews are spot on with your attitude and your coffee. Will never be back.