Steve Barr
4 years ago
Extremely rude and unprofessional. Owner yelled (no exaggeration)at my 10 year old daughter to the point she was in tears over three drops of soda spilled on the sidewalk in front of the store. The irony was my daughter was only testing her bottle to make sure she wouldn’t spill INSIDE the store. Was is it the best testing methodology? No, but then again she’s 10 so things like this happen. My wife would have been more than happy to speak to our daughter but instead the owner of RLO decided to do our parenting for us so my wife had no choice but to defend our daughter, which is when the owner decided to double down and call my wife names. Go next door to Charlevoix Wear, they actually gave my daughter merchandise as an apology after witnessing this whole scene go down on the sidewalk and assured us that not all people from Charlevoix are like the people in Round Lake Outfitters. As for the store, pretty run of the mill outdoor wear that you can get at any sporting goods store. It’s more expensive here however.